BINGO LASH STUDIO POLICIES
We are committed to providing exceptional beauty services in a clean, safe, and welcoming environment. To ensure a positive experience for everyone, we kindly request that you review and follow our salon policies.
1. Appointment Policy
- Appointments can be made via our website, by phone, or in-person.
- Clients arriving more than 10 minutes late may be asked to reschedule.
- Please provide a minimum of 24-hour notice for cancellations.
2. Right to Refuse Service
We reserve the right to refuse service to:
- Anyone with a condition we suspect may be contagious.
- Anyone with open or infected wounds in the treatment area.
- Anyone in poor health that may pose a risk to themselves or others through our services.
3. Service Guarantee
- Lash extensions and PMU services are guaranteed for 7 days after your appointment (excluding breakages or wear and tear).
- If you notice issues such as premature lash shedding or pigment fading within the first 5 days, please contact us to schedule a complimentary touch-up.
- Touch-ups or repairs after 7 days may incur an additional fee.
4. Personal Belongings
- We are not responsible for any lost or damaged personal belongings, including cell phones, while at the salon. Please keep your valuables secure.
5. Children’s Safety
- While we enjoy pampering our younger clients, safety is our top priority. For children under 10 who are not receiving services, please supervise them or make other arrangements to avoid disruptions and potential risks.
6. Refund Policy
- All services are non-refundable once completed. If you are dissatisfied with your service, we will gladly make necessary adjustments within 3 days of your appointment to ensure your satisfaction.
7. Customer Responsibilities
- Health Conditions: Please inform our staff of any allergies, sensitivities, or health conditions prior to receiving any service.
- Infections or Reactions: If you experience any abnormal reactions or infections after your service, notify our salon manager immediately.
Thank you for choosing Bingo Lash Studio. We look forward to providing you with the highest level of service and care!